Shipping policy
Shipping Policy
Each order is packed with care and sent on its way as quickly as possible. Please review the information below so you know what to expect after placing your order.
Processing Times
Unless otherwise stated in the product listing, physical orders are typically processed and shipped within 3 business days.
Business days do not include weekends or postal holidays. During launches, restocks, sales, or periods of unusually high order volume, processing may take slightly longer. Any significant delays will be communicated when possible.
Shipping & Tracking
Standard physical orders are shipped via the shipping method selected or provided at checkout.
When a shipping method includes tracking, tracking information will be sent to the email address associated with your order once your package has been prepared for shipment. Please allow time for the carrier to scan and update tracking information.
Once an order has been transferred to the shipping carrier, delivery times are outside of Ink & Serotonin Society's control. Carrier delays may occasionally occur.
💊 Palette Prescription Monthly Subscription
Palette Prescription subscriptions follow a separate shipping schedule from regular shop orders.
Palette Prescription orders are mailed once per month on the 15th using standard USPS letter mail and a regular postage stamp. Tracking is not included or available for these shipments.
Subscribe on or before the 15th of the month to receive that month's Palette Prescription. Subscriptions started after the 15th will begin with the following month's release.
For example, if you subscribe on October 19, your first Palette Prescription will be mailed by November 15 and will include November's curated color palettes.
Palette Prescription cards are packaged inside a protective plastic sleeve and placed in a standard envelope to help protect them from moisture during transit.
Because Palette Prescription orders are sent via untracked letter mail, delivery dates cannot be guaranteed. Once an envelope has been accepted by USPS, Ink & Serotonin Society is not responsible for postal delays, loss, theft, or damage that occurs while the order is in transit.
Addresses
Please double-check your shipping information before completing your purchase. Orders will be mailed to the address provided with your order.
Customers are responsible for providing a complete and accurate mailing address. Ink & Serotonin Society is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because an incorrect or incomplete address was provided.
If you notice an error in your address, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to update it.
For recurring subscriptions, customers are responsible for keeping their mailing address current in their customer account.
Lost, Delayed or Damaged Packages
Once an order has been transferred to the shipping carrier, Ink & Serotonin Society cannot control carrier handling or delivery times.
For tracked packages, please use your tracking information to check the current delivery status. If your package appears to be lost or significantly delayed, please contact the applicable carrier and reach out to us if additional information about your shipment is needed.
For Palette Prescription subscriptions and other items specifically identified as being sent via untracked stamped mail, tracking and delivery confirmation are not available.
If an item arrives damaged due to a problem with the product or packaging rather than carrier handling, please contact us with photos of the item and packaging so we can review the issue.
Combined Orders
Subscription items and standard shop products may ship separately due to different processing times and shipping methods.
Purchasing another product alongside a Palette Prescription does not necessarily mean the items will arrive together.
Shipping Costs & Taxes
Applicable shipping charges are displayed at checkout before your purchase is completed.
Sales tax may be collected when required based on the customer's location and applicable tax laws.
Digital Products
Digital products do not require shipping. Any digital files included with your purchase will be delivered according to the instructions provided in the individual product listing.
Questions About Your Order?
If you have a question about an order, please contact Ink & Serotonin Society and include your order number so we can help you as quickly as possible.